Yesterday I ordered my laptop from NewEgg.com. I got an email saying that my card was declined so I checked to see that I had the available credit and that my info was entered correctly. I resubmitted and got the same "card declined" email. I called citi and they said that the purchase was flagged and that if I tried again the purchase would go through.
I reordered the laptop, but this time I got an email that my address did not match the one on file at citi. I wanted the laptop shipped to my work address so I had to call citi again and have them put down my work address as a valid alternative to my billing address.
I live chatted with someone at NewEgg and she said that she would have the bank called again so that the order would go through. Three hours passed with no word from NewEgg so I live chatted someone again for answers. He gave me free shipping for my troubles and said that he would have the bank called again.
This morning I still had not heard from NewEgg so I contacted them again. They said that the order had been resubmitted and that it should go through shortly. That was 2 hours ago already. WTF NewEgg?
Thursday, December 4, 2008
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